By CLEVER ZULU –

ZAMTEL has launched a Selfcare Service portal in the telecommunications industry aimed at enhancing customer service experience and convenience.
Transport, Communications, Works and Supply Minister Yamfya Mukanga said the service would enhance Zamtel customer service experience and conveniently manage their mobile or fixed line account details regardless of the location.
Mr Mukanga launched the product in Lusaka yesterday.
“This service will free up the Zamtel call centre as bills will now be checked online by simply logging on to your accounts on the Selfcare portal,” he said.
The service would have, among key features, be allowing customers to browse and analyse their account information and usage, enable customers view and download their bills, recharge feature for self and third parties.
Mr Mukanga said the service would help customers save time instead of waiting in queues at various retail outlets or on the phone when they call the call centre.
He added that the service was environmentally friendly as Zamtel would lessen the printing out of bills, thereby conserving more trees.
Zamtel chief executive officer Mupanga Mwanakatwe said the company spent more than K1 million per year to print out about 2.2 million sheets of paper for bills.
“We have tried launching Facebook and SMS for our customers but we still print the papers. We hope this service will lessen the number of printed bills,” he said.
At the same function, Zamtel chief marketing officer Evans Muhanga said customers, both on mobile and fixed lines, would be able to manage their accounts using the feature.