.Shamenda

By BRIAN HATYOKA? –

GOVERNMENT has given a two-week ultimatum to management at Livingstone’s Golden Chopsticks Chinese Hotel to develop an organisational structure that will be handling matters of operations and human resource among other functions.
Labour and Social Security Minister Fackson Shamenda was saddened to learn that Golden Chopsticks Hotel manager Wang Chang Duan was managing all functions of the 40 roomed capacity hotel.
Ms Duan has been running the hotel without appointing respective managers to be in charge of departments such as human resource, beverages and other operations.
He noted that most companies, which had no proper work structure, usually had problems, especially with workers.
Mr Shamenda was speaking in Livingstone yesterday when he met Ms Duan and her assistant Ruth Mainza during an impromptu visit to Golden Chopsticks Hotel.
This was after some workers complained that they were victimised and that they had no contracts.??Some workers, who declined to be named for fear of losing their jobs, accused the manager of calling them thieves while others said their supervisors had to follow them wherever they went even when answering the call of nature.
“It appears you are ignorant on how a hotel should operate. By the end of next week, I will need a report from the labour office in Livingstone,” Mr Shamenda said.
He said it was important for the hotel industry to have workers who were satisfied with their jobs as failure to do so might prompt workers to behave in a way that chased tourists and other guests.
He said the hotel, which was opened last year and employs 13 workers, needed to learn how other hotels in Livingstone were managing their operations.
“A smiling face will always bring more customers. Consult other established hotels to enable you come up with a work structure because you can’t have one person doing all functions of the hotel,” he said.
Mr Shamenda also cautioned the hotel against calling workers thieves when the entity had not yet found some employees guilty.
Earlier, Mr Shamenda urged the media to engage the labour office in Livingstone each time they received complaints of employers who were mistreating workers.