ZESCO wishes to respond to the article that was published in the Sunday Times of January 12, 2014, in which residents from Chamba Valley and Chelstone demanded a clear explanation over load-shedding in the area.
We would like to state that load-shedding has tremendously reduced and the outages referred to could be attributed to some line faults we experienced in the recent past due to a heavy downpour.
The rainy season is quite a critical time when it comes to faults. Usually faults are mistaken for load-shedding, especially when poles fall, or when tree branches fall on power lines causing short circuits.
With the completion of works at Kwamwena substation within Chamba Valley, the quality of electricity supply will not only improve in the area, but the availability as well because the distribution lines will be shorter and therefore stable.
Customers are therefore advised to immediately contact the call centre when an outage is experienced so that experts can check the problem and advise.
Further, customers are encouraged to register for SMS power so that they are informed of any planned outages in the area. This facility is available on all service providers. To register using your cell phone, simply type: joinsms (leave space) your ZESCO account number (leave space) 123 and send to 3636.
For further information contact Zesco National Call Centre on 0211 363636 or call 322. Or Email to email@example.com.